RETURN, REFUND & EXCHANGE POLICY – THEVARUNIKA.COM

1. Overview

This Return, Refund & Exchange Policy governs all purchases made on TheVarunika.com (“Platform”).

As a multi-vendor marketplace, returns and refunds may vary based on product category, seller policies, and transaction type (B2C / B2B).

2. Eligibility for Returns

A product may be eligible for return if:

It is damaged, defective, or incorrect at the time of delivery
It does not match the product description
Return request is raised within 7 days of delivery (unless otherwise specified)
Mandatory Conditions
Product must be unused and in original condition
Original packaging, tags, and invoice must be intact
Proof (images/video) may be required

3. Non-Returnable Items

The following items are generally not eligible for return:

Customized or made-to-order products
Perishable goods (if applicable)
Personal use items (hygiene-sensitive)
Bulk / B2B orders (unless defective or agreed otherwise)

4. Return Approval Process

All return requests are subject to verification and approval
TheVarunika reserves the right to:
Accept or reject returns
Request additional evidence
Arrange inspection

5. Refund Policy

Refunds will be processed only after:

Product is received and verified, OR
Seller confirms issue (in certain cases)
Refund Method
Original payment method or platform credit (as applicable)
Timelines
Typically processed within 7–10 business days after approval
Non-Refundable Charges
Shipping and handling charges (unless error is from seller/platform)
COD or convenience fees (if applicable)

6. Exchange Policy

Exchanges are subject to product availability
If unavailable, refund will be processed as per policy

7. Seller-Specific Policies (Marketplace Clause)

Certain products may have seller-specific return conditions
In case of conflict, TheVarunika’s decision shall be final

8. B2B Orders (Strict Clause)

For bulk or B2B transactions:

Returns are not accepted unless:
Product is defective
Contractually agreed otherwise

Inspection and approval may be mandatory before acceptance.

9. Fraud Prevention & Abuse

We reserve the right to:

Reject repeated or suspicious return requests
Block accounts involved in abuse
Recover losses or impose penalties

10. Platform Role & Liability

TheVarunika acts as a facilitator between buyers and sellers.

We are not liable for:

Seller refusal (within policy limits)
Product misuse by customers
Minor variations (handmade, artisanal, or natural products)

11. Final Decision Rights

All return, refund, and exchange decisions shall be at the sole discretion of TheVarunika, to ensure platform integrity and fairness